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Maintenance and support

Maintenance of existing systems

We keep IT systems running – monitoring them, resolving incidents, optimising performance and running migrations. We also take over the maintenance of solutions previously built by other vendors.

Let’s talk about support

Scope

What maintenance covers

  • Monitoring and security

    Continuous oversight of how the system runs, with a defined response time for incidents (SLA). We use continuous information-security monitoring tools, so the systems report detected vulnerabilities on an ongoing basis.

  • Backups and recovery

    Regular backups and tested procedures for restoring data and services.

  • Incident resolution and tuning

    Diagnosing problems, fixes and performance tuning of applications and databases.

  • Migrations and upgrades

    Safe transitions to new versions of platforms, libraries and environments.

Taking over maintenance

We take over systems from other vendors

We can take over the care of a system we did not build. We start with an audit of the solution – learning its architecture, code and configuration, identifying risks, and then agreeing the scope of support and SLA terms.

We maintain both portals based on Liferay Portal and bespoke Java systems, along with their supporting infrastructure.

  • SLA and response time
  • Audit before takeover
  • Liferay Portal
  • Java applications
  • Databases
  • Infrastructure and DevOps

Need stable support?

Tell us which system you want to maintain – we will propose a scope of care and terms of cooperation.

Write to us

Privacy and cookie policy

1. Data controller

The controller of personal data are the partners of the civil-law partnership Technologie i Systemy Informatyczne s.c., Żydowo, ul. Rostworowska 2, 62-090 Rokietnica, Poland, Tax ID (NIP) 781-16-79-093 (“TSI”). For data protection matters, please contact us at kontakt@tsi.com.pl, by phone at +48 61 646 00 14 or by post at our registered office.

2. Contact form and correspondence

We process the data provided in the contact form or in an email (full name, email address, company or institution name, message) to answer your enquiry and continue the correspondence. The legal basis is our legitimate interest in responding to enquiries addressed to us (Art. 6(1)(f) GDPR) and, where the enquiry concerns entering into a contract, taking steps at your request prior to entering into it (Art. 6(1)(b) GDPR).

Providing the data is voluntary, but without your name, email address and message we will not be able to reply. We keep the data for as long as needed to handle the enquiry and the correspondence, and then until any potential claims become time-barred.

3. Recipients of the data

The data may be entrusted only to entities providing technical services to us – hosting, server maintenance and email – under data processing agreements. We do not sell the data or share it for marketing purposes.

4. Your rights

You have the right to access your data, to have it rectified, erased or its processing restricted, to data portability and to object to processing based on legitimate interest. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes UODO, ul. Stawki 2, 00-193 Warsaw, Poland). We do not make automated decisions or profile people who contact us.

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The website uses essential cookies needed for it to work (no consent required) and – only with your consent – analytics cookies. You can also delete or block cookies in your browser settings (some features of the website may then not work).

Essential cookies:

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The legal basis for analytics cookies is your consent (Art. 6(1)(a) GDPR). You give or decline consent in the cookie notice and we store your choice in your browser’s local storage so we do not ask again. You can withdraw consent at any time by deleting cookies in your browser settings; withdrawal does not affect the lawfulness of processing before it.

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